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Product Feature – Technical Assistance
In order to educate you on the great features SugarSync has to offer, here are certain feature of the product! This month they are going to focus on their technical assistance for the SugarSync product.
Not every user that decides to use SugarSync is going to be technically savvy. And because there are so many uses of the product, questions are almost always going to come up. SugarSync has MANY technical options available for users to meet their needs.
- There is Customer Help Center that contains a searchable knowledge base.
- Email support is answered quickly and can easily answer most technical questions.
- Online Chat is available during regularly scheduled hours (7:30am – 4:30pm PST M-F).
- Video tutorials often answer any technical questions that might arise.
- Phone chat is FREE for their Business Subscribers, subscriptions starting at $29.99/mon.
- For SugarSync regular subscribers, unlimited phone support is offered for $99 a year.
- SugarSync Blog contains tips and tricks that can help answer technical questions.
